The Alliance wrote to the TOI Foundation Board of Trustees last week and the TOI Foundation replied.
The Alliance wrote to the Board of Trustees of the TOI Foundation last week.
Our email is attached.
It seems that finding the documents to give feedback to the Board is not very easy, especially if you don’t have access to the internet. A lot of our older residents in New Plymouth, who bank with the TSB, do not have access to the internet.
We asked the Board of the TOI foundation to print out hard copies of the feedback document for the merger, and have these available in all the TSB branches, so all customer can give their feedback to the Board.
Please tell all the people you know, who don’t have access to the internet, to either
Call in to the TOI Foundation office and ask for a hard copy of the form,
Or, go in to their local branch and ask for a copy of the feedback form.
Or, call in to their local library and ask for help to print a form.
Once they have filled it in:
• Deliver it to the TOI foundation at 121 Gill Street.
It can be posted – the mailing address is on the form – but submissions close on Tuesday 30th June – so it needs to be in the mail in the next few days.
Please help the older generation of New Plymouth, who have supported the TSB Bank for so many years, to have their say,
Do you have elderly family, neighbours or friends ? Please let them know they need a printed copy of the feedback form so they can have their say.
Please e-mail the TOI foundation and tell them you would like hard copies of the feedback form available in all the TSB Branches in New Plymouth. Send an e-mail to the Board here:
Please share the information in this post with anyone you know who may need a printed copy of the feedback form.
The community needs to get everyone together to let the TOI Foundation know how they feel about selling Taranaki's bank.
The Board of Trustees of the TOI Foundation wrote back.
We have attached the reply from the TOI Foundation to our request for hard copies of the feedback forms to be available in bank branches.
We noted how there is no name or title of whoever replied. Not quite as professional as would be expected.
And we specifically mentioned our older residents with no access to the internet in our e-mail. Perhaps the people at the TOI Foundation are SO out of touch with their customers this has caused a need to sell the bank ?
Regularly, older customers in the branches are doing transactions over the counter with staff as they do not have access to the internet.
Perhaps the TOI Foundation don’t want to make it easy for ALL people to send submissions as the don’t really want to hear from ALL of their customers ?
People have suggested libraries as a place that can help with printing off hard copies of the forms.
If you don’t want the bank to be sold, please do try to find a way to send a submission.
Submissions close on Tuesday 30th June.
Posted: Sun 21 Jun 2026